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If you’re having difficulty zooming out in Microsoft Teams, it could be due to several reasons. Here’s a step-by-step guide to troubleshoot and potentially solve the issue:

1. Keyboard and Mouse:
   • Ensure that your keyboard and mouse are functioning correctly. Test the zoom shortcuts (Ctrl + “+” and Ctrl + “-“) in other applications or web browsers to confirm they’re working.
   • If you’re using a touchpad or a mouse with a scroll wheel, make sure they’re responsive in other applications.
2. Zoom Controls in Teams:
   • Microsoft Teams has zoom controls in its settings. Click on your profile picture in the top-right corner, select “Settings,” and under the “General” tab, you should find the zoom controls. Try adjusting them.
3. Web Version:
   • If you’re using the Microsoft Teams desktop app, consider trying the web version in a browser. Web browsers have their zoom controls (usually in the “View” menu or via shortcuts like Ctrl + “+” and Ctrl + “-“).
4. Application Interference:
   • Other software running in the background, especially those that have global hotkeys, might interfere with Microsoft Teams. Consider closing unnecessary applications and testing the zoom functionality again.
5. Update Microsoft Teams:
   • Ensure you’re using the latest version of Microsoft Teams. Outdated versions might have bugs that are fixed in newer releases.
6. Graphics Drivers:
   • Outdated graphics drivers might cause display issues in applications. Check your graphics card manufacturer’s website (or your computer manufacturer’s website) for the latest drivers and install them.
7. Reset Microsoft Teams Settings:
   • Sometimes, resetting the app to its default settings can resolve issues. Note that this might remove any customizations you’ve set:
     1. Close Microsoft Teams.
     2. Press Windows + R to open the Run dialog.
     3. Enter %appdata% and click “OK.”
     4. Navigate to the “Microsoft” folder and find the “Teams” folder.
     5. Rename the “Teams” folder (e.g., to “Teams.old”).
     6. Restart Microsoft Teams.
8. Reinstall Microsoft Teams:
   • If none of the above solutions work, consider uninstalling Microsoft Teams completely and then reinstalling the latest version.
9. Feedback and Support:
   • If you’re still facing the issue, provide feedback through Microsoft Teams by clicking on your profile picture, selecting “Help & feedback,” and then “Give feedback.”