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If your Roku remote isn’t working, there could be a variety of reasons behind the issue. Here are some common troubleshooting steps you can take to resolve the problem:

1. Battery Check:
   • The most common reason for a remote to stop working is dead or weak batteries. Replace the batteries in the remote and ensure they are positioned correctly.
2. Pairing the Remote:
   • If you have a Roku Streaming Stick or a newer Roku device, the remote uses wireless technology to connect. If it’s not working, it might be out of sync.
     • Remove the power supply from the Roku device and wait a few seconds.
     • Reconnect the power and wait for the Roku home screen to appear.
     • While the Roku is booting up, press and hold the pairing button on the remote for 3-5 seconds. The pairing button is typically located in the battery compartment.
     • Wait for the pairing process to complete. A pairing message should appear on your TV.
3. Clear Obstructions:
   • If you have an infrared (IR) remote, ensure there’s a clear line of sight between the remote and the Roku device. Objects or obstructions can block the IR signal.
4. Check for Interference:
   • Other electronic devices can interfere with the signal. Ensure no other devices are causing interference with the remote’s signal.
5. Reset the Roku Device:
   • As a last resort, you can try resetting your Roku device. However, be cautious as this might erase your personal settings and apps.
6. Roku Mobile App:
   • If you can’t get the physical remote to work, you can download the Roku mobile app for both Android and iOS. This app can act as a remote control for your Roku device.
7. Replace the Remote:
   • If none of the above solutions work, your remote might be defective. Consider buying a replacement remote.
8. Software Update:
   • Occasionally, software bugs can interfere with the remote’s functionality. Ensure your Roku device has the latest software update installed.
9. Check for External Factors:
   • If your remote seems to work intermittently, consider whether there are external factors at play. For example, some users have reported issues when using certain HDMI cables or when the Roku device overheats.
10. Hard Reset:
    • As a last-ditch effort, you can perform a hard reset on your Roku device. This will return it to its original factory settings, so be sure to backup any important data first.

If after trying these steps your remote is still not working, it might be time to contact Roku customer support or consider purchasing a new remote.